Returns & Exchanges
At Baltinester Jewish Jewelry, we take pride in the craftsmanship of our handmade Israeli pieces and offer a 30-day return policy to ensure your complete satisfaction. If you are not entirely pleased with your purchase, we are here to assist with a seamless exchange or refund process.
Contact Support
Email our customer service team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and provide your order details.
Prepare the Package
Place the jewelry in its original gift box and secure it inside a padded shipping envelope, ensuring all original certificates and documentation are included.
Ship with Tracking
Send the package back to our Jerusalem studio using a trackable shipping method; we recommend insuring the shipment for the full value of the jewelry.
Inspection and Refund
Once our master jewelers verify the item's condition, we will process your full refund or ship your exchange piece within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing